FAQs

We start looking and sourcing local to Ontario and then move east and west across Canada.  And, then we look outside of Canada, primarily New Zealand. Our ingredients are 100% from people food markets, meaning the same food we eat. We try and support family owned farms and businesses.

Our best before dates for our superfoods range from 18 months to 36 months, it depends on the actual superfood. And, our cookies have a 10 month window. The great thing about our superfoods and cookies is that they actually only lose potency and flavour after the pass their best before date, hence "BEST BEFORE".

Yes!  We suggest you mix it with yogurt, kefir, bone broth, goat milk or water before adding it your dog's bowl. And, like with all things you should start with slow amounts and if you're not sure you can ask your holistic vet or send us an email hello@NorthHoundLife.com

Yes!  Our cookies are baked at a low temperature with real people food ingredients.  We only use healthy ingredients. At the moment, we are sold out of all our healthy, crunchy cookies.

Our Canadian kelp has naturally occurring iodine.  The majority of kibble fed diets are nutritionally balanced and if you add too much iodine in their diet it may cause some issues. We suggest you speak with your vet if you are interested in adding Kelp to your dog's kibble fed diet.

Occasionally we offer Free Shipping to pet parents if they reach a minimum sub-total.  This is a standard well known practice to offer free shipping based on your sub-total. Sub-total is before taxes and discounts. This means, if you use a discount code, it might drop your sub-total below the free shipping threshold. And, depending on where you live, your sales taxes are calculated at different percentages, so Free Shipping is based on your sub-total. 

We ship all orders to the USA with Canada Post, USPS and UPS.  Shipping in Canada is much more expensive than the USA. You will receive a tracking number for your package. If your package hasn't arrived within six weeks of you receiving notification it has shipped from Canada, please email us hello@NorthHoundLife.com.  We ask of you to be patient and respectful when you encounter lost or delayed packages. And, we ask for you to be truthful and cooperative in helping find or expedite issues with shipping being lost or delayed. 

We would love to help however, we are not in any position to diagnose. You should speak to your holistic veterinarian first and, we will be here ready for you with our superfoods! You can also check out this list of canine nutritionist/consultants.

It is generally understood as no longer than four to six weeks. We always suggest you give your dog a therapeutic break for a couple of weeks and then you can assess how your dog is doing and start again.

We suggest your add superfoods and supplements to your dog's bowl intermittently. You should take a break every four to six weeks.  You have two choices: Five days on and two days off per week. Or, four to six weeks on and one week off.

Yes!  To start using this amazing superfood we suggest you use it for four to six weeks. And then you can take a break for four weeks and start again. It is known to still help your dog ease their joints up to four weeks after you stop adding it to their bowl.

We don't have veterinarians "on call" but CLICK HERE FOR A LIST of holistic veterinarians across Canada.

Bee Pollen has naturally occurring antihistamines which can help relieve seasonal allergy symptoms. It does not have to be from your area to be effective. 

There is one which we don't recommend at all and that is Organic Slippery Elm Bark powder. You won't be able to make a paste with it after it is frozen. It is a good idea for you to save time in portioning out superfoods and to have them available at any moment. However, like all food, superfoods will loose some levels of potency once frozen, but not enough to that you will notice a difference.  Instead of freezing, we suggest you mix your chosen superfood with Organic Coconut Oil and let it set in your refrigerator,  They will retain their shape in the refrigerator without having to freeze them. 

Congratulations! Puppies! We always suggest you start with a puppy (growing dog) appropriate food. Puppies need proper nutrition for their breed and rate of growth. You can talk to your veterinarian or breeder to find out which food is best for your puppy. We always suggest you keep a jar of Organic Slippery Elm Bark on hand in case of any gastric distress (diarrhea) and you can quickly make your puppy feel better. And, if you are inclined you can always add sparingly to their bowl these superfoods: Berry Blast, Veggie Boost, Goat Milk Plus, Organic Wheatgrass.

If we could make shipping more affordable in Canada we would, unfortunately this is the cost of shipping in Canada. We are located in Muskoka which is two hours north of Toronto. ALL packages (no matter their destination) need to travel from us to Toronto and then be sorted to continue on their journey.